Here you will find answers to the most common problems you will run into working this system. While all of these are minor issues it is good to know how to fix the issue. Please read through this section so you will know what to do if ever these situations arise. |
What if my referral's account is placed on hold?
Accounts being put on hold is fairly common. Be calm and confident and let your referral know this. These companies usually do a reverse search of a person's information--address and phone number. If they don't find it easily, sometimes they'll place the account on hold until they get more information from the affiliate. They have an agreement with their clients--the Fortune 500 companies and others--to confirm that the commissions aren't being sent multiple times to the same person, and/or that the affiliate in question is a real person capable of paying for products and services if they keep their trial offer.
They aren't interested in your sensitive information, so after you make a copy of your photo ID and/or utility bill, you can black out the account number. They just want to see a face with a name, and a physical address with your name. The simplest thing to do is make a copy of the requested items, scan them and email them to the provided email address. For Instant Rewards, the email is: support@instantrewards.net. They are really good about working with our affiliates.
If you do not have a copier/scanner in your home office, simply take your items for identification to an office supply store, or a friend or business who does. Have them copy and scan and email the items to the email address above for Instant Rewards. Be sure to include your name, email address and Instant Rewards ID number.
There is no reason for your new referral to stop moving forward with training and getting set up to market. Once they provide the requested documentation, it's only a matter of time before their account is released. While they are waiting, they can be developing their home office, their ads, and their marketing strategy. Keep working with them and help them focus on keeping their momentum.
What do I do if I am missing credits?
Team Viewer is an excellent tool for working with new people long distance via your computer. It is a very small, free software program that allows you to see the other person's screen. It will save you A LOT of time if your referral is not very comfortable on the computer and struggles with basic tasks. When you can't see what they are looking at, it's very difficult to help them without spending many hours doing it. So...DON'T DO THIS. Download Team Viewer and learn how to use it. Practice with a friend by having them download it too and practice watching them do things on their screen. For your new referrals who aren't too computer savvy, walk them through downloading Team Viewer, connect to their computer then literally WATCH them do things like register for Instant Rewards ON YOUR REGISTRATION PAGE, complete offers and create their affiliate back office and website with Virtual Income System. An hour doing that with them will assure you of getting paid, and will save you hours of supporting them later and emailing Instant Rewards in case they do it incorrectly without you.
Setting expectations with your new affiliates is important, so help them keep the big picture in their minds. They do the offer process one time, then they're qualified for life.
There are several reasons you may not be able to access your back office. The most common are:
1. You are typing the email or password incorrectly.
2. If you changed your email address in your profile, this automatically changes your login email address to be the same. Try using the new email address.
3. You have registered with Instant Rewards but have not actually created an affiliate account with VIS.
If you cannot log into your back office, send an email with "locked out" in the subject to: account@virtualincomesystems.info .
A Guide to Control Panel features
Welcome to the control panel for your capture pages. Within this control panel you will be able to quickly choose and set up the capture page of your choosing. Then you can add your signature which is displayed in all the outgoing emails that your leads will automatically be receiving. Setting up these things should just take a couple of minutes. Lastly, you will copy the URL address link from within the 'LINKS AND BANNERS" section so that you can paste it into the various ad campaigns that you set up OUTSIDE of this control panel.
For the most part, everything is already set to go as soon as you add your signature and choose a capture page. You should review all the help files which explain in greater detail all the features and options available for each.
Inside "My Personal Info" you can change the password you use to access this back office.
Managing Your Autoresponses
If you have NOT loaded the autoresponse messages since our switch to a new server, go to this section and do that now. Your messages need to be updated with correct information. Under "Messages Available", click the yellow link that says, "Load ALL Active Leads Messages".
Be sure to read through each one after loading to be sure they say what you want, and that they are personalized with your unique links.
Anywhere you see words set off with wavy lines that is computer code--do NOT erase those. The system is picking up information from your profile, and from the information your lead put into the capture page. For example, ~name~ will be the first name of your prospect.
Here
you can view all the emails that your leads will be receiving. The number of days is how many days after they
filled out your form before each email will go out to them. You have the
option of making them inactive if you wish to stop any of them from
going out.
Updating Personal Info
Here
you are able to update your contact info including your name, email and
phone.
Stats
Here
you can view how many visitors have seen your page and how many have
signed up. You can also see your conversion ratio so you can know how
well your campaign is working.
Editing Your AutoResponse Signature
With this feature you will type in the information that you will want displayed at the bottom of all the emails that are being sent to your leads. As an example you could type in your Name and phone number , perhaps the best time to call, Etc.
When you click on this feature you will see at the top an example of the email that is sent out to your leads when they first fill out the form. Now, at the bottom of the screen is where you can type in the signature portion that will then always be included in ALL THE EMAILS that are sent out to your leads.
You also can click on the editing tools to take advantage of all the formatting options available to highlight your signature.
Leads
In this feature you will be able to view information gathered from all the leads captured by your lead capture page. When they arrive in this system they are considered ACTIVE and will automatically start receiving the scheduled emails that you have set up for them. If they convert into a sale, then you would want to click "Lead Converted" so that they do not receive the emails anymore since they have already been sold.
You can also choose to delete them or set them to inactive at anytime.
When you make changes to their status you can view them as a group by scrolling down the lead columns in that feature page.
Links and Banners
Within this feature is where you can harness the power of LEADTRACKER to enable you to retrieve the source of each of your leads. You will simply set a "Code" that you create for each ad that you are running for your capture page. The code should only contain numbers and letters and should not contain any spaces. After you have create a tracking code you simply copy the URL link data that is provided within this feature screen. When you receive a lead it will contain the tracking code in it.
Total = The total amount of visits your page received
Signups = The amount of unique people that filled out your form
Ratio = The percentage of people who visit your site that fill out your form